FAQ

What does Mototerre Mean?

Mototerre means Moto Earth….in French.  Yeah.  Now you think we are pretentious bunch “ooooh they have a french name”.  But its not like that really.  We take pride in finding cool and obscure moto and hard enduro products.  Just so happens that many of them originate in Europe.  So we wanted a name that told a story about that side of our business.  It was really hard finding a name we all liked, that was unique, rememberable and that was available as a domain name.  This one actually came to us on the back of a shampoo bottle one day and solved that problem for us quickly. 


What is the deal with Mototerre.com and Free Shipping?

Mototerre is now offering FREE SHIPPING on all off-road motorcycle parts orders shipped to the lower 48 U.S. States.  There are a few exceptions including Oset Electric Trials Bikes, Complete wheel sets and a few other products.  You will checkout with free shipping and then someone from Mototerre will call you with a shipping quote and to finalize your order.


Is Mototerre.com website secure?

Yes.  Because we do not store any of your sensitive data on website or servers.  All transactions are processed through Paypal using their credit card processing systems.  This is THE most secure way we can handle transactions and puts the security of your personal data in the hands of the best in the business.  Even HTTP(S) sites are susceptible to security issues and it is really a false feeling of security.  


What is the Mototerre.com Return Policy?

To schedule a return you MUST FIRST contact Mototerre for an RA #.  All returns must be received by Mototerre within 30 days of when the order was first placed.  It is up to the customer to pay for shipping back to Mototerre.  Product should be in NEW condition with original packaging enclosed.  You will receive a credit within 10 business days of Mototerre receiving returned product back minus shipping and restocking fees.  It is our goal to ensure you receive the product you desire and that you are happy with what you have ordered.

The Motoshop
1155 SW Division St
Suite A8
Attn Mototerre
include RA# here
Bend, OR 97702


What Web Platform is Mototerre.com Using?

We use a WordPress Content Management System with A Woo Commerce Shopping Cart.  Both are Open Source Software which means you can install and use FOR FREE.  All of our shop and credit card processing is done through the industry standards Paypal and Authorize.net on their completely secured virtual terminals.  Our retail Point of Sale software is Commander.  Our hosting is through Site5.  If for any reason you feel we should try another platform let us know.  If you would like our feedback on the programs or systems we have in place please feel free to drop us a line!


A product I want is not listed on your site…can you get it?

Call Us at 541.390.7147 – We most likely have it in stock at our shop or warehouse.  We don’t list everything on our site…just the products we have tested and love.  But we do have access to nearly every product in the moto industry!


Who is Mototerre Offroad?

Mototerre Offroad and Mototerre.com is a subdivision of The Motoshop.  The Motoshop is a full service and retail Motorcycle Shop located in beautiful Bend Oregon.  We’ve taken what we have learned serving the motorcycle community here in Bend and expanded it to help all of North America.  


What are the numbers on the homepage photo slideshow?

Those numbers are GPS coordinates to where the photos were taken. 


Where do you get your reviews, pictures and content?

Our reviews are written by our staff, Mototerre Ambassadors, friends, industry partners and customers.  If you have a product you love and a good review of that product please send to info@mototerre.com with REVIEW and name of product in the subject line.  Reviews need to include pictures and be well written.  We will get back to you and let you know if we have chosen your review to be posted and you will be rewarded accordingly!